Check Cin7's real-time system health below before you log a support ticket. Cin7 operates the servers; Software4Business is your Australian Cin7 Core implementation partner — here to help when the issue is not on Cin7's side.
Quick context: Software4Business is an independent Cin7 Partner. Server uptime, updates and data-centre maintenance are handled by Cin7 directly. The live status board below is the official source. If you're still stuck after confirming Cin7 is green across the board, that's where we come in.
Jump to the right status page
Cin7 Core (formerly DEAR Systems) and Cin7 Omni (formerly Cin7) run on separate infrastructure, so a green light on one does not mean the other is healthy. Open the status dashboard that matches your product:
The board below is fetched directly from Cin7 and refreshes with their incident, maintenance and performance data. If you see a red or yellow marker against the component you use (Core web app, API, integrations, mobile), that's a Cin7-side issue — raise a ticket with Cin7 Support and wait for their "resolved" update.
Source: status.cin7.com — official Cin7 status page, embedded live.
Is it Cin7, your browser, or your workflow?
Before logging a ticket anywhere, use this quick diagnostic. It saves you from a long back-and-forth if the fix is a browser cache clear or a misconfigured workflow rather than an outage.
Symptom
Likely Cin7-side
Likely your side
Whole app won't load
Yes — if the status page shows an incident on the web app.
Check VPN, firewall or corporate proxy blocking cin7.com.
One integration failing (Xero, Shopify, etc.)
Maybe — check Cin7 and the partner's status page.
Check expired connection, reset credentials, or field mapping.
API calls timing out
Yes — look for "API degraded" on status page.
Check your API rate limit and request payload size.
Reports won't run / slow
Sometimes — reporting can be degraded during peak load.
Check date range, filters and whether you're running BI-heavy custom reports.
Buttons, saves, edits not working
Rare
Likely browser cache — clear cache or try an incognito window first.
Only some users affected
Rare
Likely user permissions, role setup, or device-specific issue.
Four steps before raising a ticket
If the status board above shows all-green but something still isn't working, walk through these four checks in order. Most "Cin7 is broken" reports we see are resolved inside step 1 or 2.
1
Refresh cleanly
Hard refresh (Ctrl+F5 / Cmd+Shift+R), then try an incognito or private window. This rules out a stale session or cached script.
2
Try a second browser
If Chrome won't cooperate, test in Edge or Firefox. Extensions and corporate security plugins are common culprits.
3
Check integrations
In Cin7 Core, go to Integrations → confirm connections are healthy. An expired Xero or Shopify token looks identical to "Cin7 is down" from the user's perspective.
4
Ask a second user
Have a colleague reproduce the issue with their login. If it works for them, you're looking at a permission, role or device problem — not a server outage.
Frequently asked questions
Is Cin7 Core down right now?
Check the live status dashboard above (sourced from status.cin7.com). If the Core web app, API or mobile app components show a red or amber indicator, Cin7 has an active incident. If everything is green, the issue is almost certainly browser-side, integration-side or configuration-side rather than a server outage.
What's the difference between Cin7 Core and Cin7 Omni status?
Cin7 Core (formerly DEAR Systems) and Cin7 Omni (formerly Cin7) are separate platforms on separate infrastructure. An outage on one does not mean the other is affected. The embedded status board above covers both — make sure you're looking at the component that matches the product you actually use.
Who do I contact if Cin7 is down?
If the status page confirms an incident, raise a ticket with Cin7 Support directly — they are the only ones who can resolve a server-side outage. Software4Business cannot accelerate Cin7's engineering response, but we can help you communicate impact to your team and plan a recovery (cut-over, retro-entering data, etc.) while you wait.
Why does the app work for my colleague but not for me?
Three most likely causes: (1) browser cache or extension issue — clear cache or try incognito; (2) your user role is missing a permission your colleague has; (3) a device, network or VPN setting on your machine is blocking part of the app. Walking through steps 1–4 above will isolate which of these is the cause.
Is Software4Business responsible for Cin7 uptime?
No. Cin7 owns and operates the platform, including all servers, updates, security patches and data-centre maintenance. Software4Business is an independent Cin7 Partner specialising in implementation, configuration, training and ongoing consulting for Australian customers.
Where can I subscribe to Cin7 outage notifications?
On status.cin7.com there is a "Subscribe" option that lets you receive email or SMS alerts when Cin7 posts a new incident, scheduled maintenance window, or resolution update. This is the fastest way for operations and finance teams to know when an outage starts and — more importantly — when it ends.
My reports are slow but the status page says everything is fine. Why?
Report performance usually depends on the date range, filters and whether the report is a heavy custom one (lots of joins, long history, many stock locations). Cin7's status page reports platform-wide incidents, not the performance of any one customer's custom report. If you consistently see slow reports, that's a design problem we can help refactor rather than a Cin7 outage.
All green but still stuck?
If Cin7 is up and your issue is still live, that's the moment to call your Cin7 Partner. We'll jump on a screen-share, walk through the diagnostic above and either fix it on the spot or isolate the root cause so your ticket to Cin7 goes straight to the right team.
Check Cin7's real-time system health below before you log a support ticket. Cin7 operates the servers; Software4Business is your Australian Cin7 Core implementation partner — here to help when the issue is not on Cin7's side.
Quick context: Software4Business is an independent Cin7 Partner. Server uptime, updates and data-centre maintenance are handled by Cin7 directly. The live status board below is the official source. If you're still stuck after confirming Cin7 is green across the board, that's where we come in.
Jump to the right status page
Cin7 Core (formerly DEAR Systems) and Cin7 Omni (formerly Cin7) run on separate infrastructure, so a green light on one does not mean the other is healthy. Open the status dashboard that matches your product:
The board below is fetched directly from Cin7 and refreshes with their incident, maintenance and performance data. If you see a red or yellow marker against the component you use (Core web app, API, integrations, mobile), that's a Cin7-side issue — raise a ticket with Cin7 Support and wait for their "resolved" update.
Source: status.cin7.com — official Cin7 status page, embedded live.
Is it Cin7, your browser, or your workflow?
Before logging a ticket anywhere, use this quick diagnostic. It saves you from a long back-and-forth if the fix is a browser cache clear or a misconfigured workflow rather than an outage.
Symptom
Likely Cin7-side
Likely your side
Whole app won't load
Yes — if the status page shows an incident on the web app.
Check VPN, firewall or corporate proxy blocking cin7.com.
One integration failing (Xero, Shopify, etc.)
Maybe — check Cin7 and the partner's status page.
Check expired connection, reset credentials, or field mapping.
API calls timing out
Yes — look for "API degraded" on status page.
Check your API rate limit and request payload size.
Reports won't run / slow
Sometimes — reporting can be degraded during peak load.
Check date range, filters and whether you're running BI-heavy custom reports.
Buttons, saves, edits not working
Rare
Likely browser cache — clear cache or try an incognito window first.
Only some users affected
Rare
Likely user permissions, role setup, or device-specific issue.
Four steps before raising a ticket
If the status board above shows all-green but something still isn't working, walk through these four checks in order. Most "Cin7 is broken" reports we see are resolved inside step 1 or 2.
1
Refresh cleanly
Hard refresh (Ctrl+F5 / Cmd+Shift+R), then try an incognito or private window. This rules out a stale session or cached script.
2
Try a second browser
If Chrome won't cooperate, test in Edge or Firefox. Extensions and corporate security plugins are common culprits.
3
Check integrations
In Cin7 Core, go to Integrations → confirm connections are healthy. An expired Xero or Shopify token looks identical to "Cin7 is down" from the user's perspective.
4
Ask a second user
Have a colleague reproduce the issue with their login. If it works for them, you're looking at a permission, role or device problem — not a server outage.
Frequently asked questions
Is Cin7 Core down right now?
Check the live status dashboard above (sourced from status.cin7.com). If the Core web app, API or mobile app components show a red or amber indicator, Cin7 has an active incident. If everything is green, the issue is almost certainly browser-side, integration-side or configuration-side rather than a server outage.
What's the difference between Cin7 Core and Cin7 Omni status?
Cin7 Core (formerly DEAR Systems) and Cin7 Omni (formerly Cin7) are separate platforms on separate infrastructure. An outage on one does not mean the other is affected. The embedded status board above covers both — make sure you're looking at the component that matches the product you actually use.
Who do I contact if Cin7 is down?
If the status page confirms an incident, raise a ticket with Cin7 Support directly — they are the only ones who can resolve a server-side outage. Software4Business cannot accelerate Cin7's engineering response, but we can help you communicate impact to your team and plan a recovery (cut-over, retro-entering data, etc.) while you wait.
Why does the app work for my colleague but not for me?
Three most likely causes: (1) browser cache or extension issue — clear cache or try incognito; (2) your user role is missing a permission your colleague has; (3) a device, network or VPN setting on your machine is blocking part of the app. Walking through steps 1–4 above will isolate which of these is the cause.
Is Software4Business responsible for Cin7 uptime?
No. Cin7 owns and operates the platform, including all servers, updates, security patches and data-centre maintenance. Software4Business is an independent Cin7 Partner specialising in implementation, configuration, training and ongoing consulting for Australian customers.
Where can I subscribe to Cin7 outage notifications?
On status.cin7.com there is a "Subscribe" option that lets you receive email or SMS alerts when Cin7 posts a new incident, scheduled maintenance window, or resolution update. This is the fastest way for operations and finance teams to know when an outage starts and — more importantly — when it ends.
My reports are slow but the status page says everything is fine. Why?
Report performance usually depends on the date range, filters and whether the report is a heavy custom one (lots of joins, long history, many stock locations). Cin7's status page reports platform-wide incidents, not the performance of any one customer's custom report. If you consistently see slow reports, that's a design problem we can help refactor rather than a Cin7 outage.
All green but still stuck?
If Cin7 is up and your issue is still live, that's the moment to call your Cin7 Partner. We'll jump on a screen-share, walk through the diagnostic above and either fix it on the spot or isolate the root cause so your ticket to Cin7 goes straight to the right team.